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Senior Technical Systems Analyst IAM Application Support (GCS)


This is a Contract position in Ottawa, ON posted July 13, 2021.

What is the opportunity?

This is an exciting opportunity to showcase your technology skills while continuing to build your cybersecurity knowledge and experience in a fast-paced and continuously evolving space.

Situated within the Global Cyber Security portfolio, this role will support Identity and Access Management technologies used for secure employee and customer authentication to RBC systems.

As the Senior Technical Analyst , you will be responsible for the installation, configuration, production support and ongoing maintenance of applications providing Single Sign On and Multi-Factor Authentication services across the bank.

The ideal candidate is passionate about technology, solution design and development and has direct experience with the configuration and deployment of large scale and complex systems.

What will you do?

Be a Subject Matter Expert (SME) on Identity & Access Management services, vendors and product offerings.

Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.

Leverage next-generation monitoring and alerting tools to identify and resolve troublesome trends and problems Raise support tickets and work closely with vendors when additional support and learnings is required for vendor developed applications Interface with other technology practitioners such as server, middleware, database, and cryptography teams for the build, upgrades, renewals, and decommissioning of systems and certificates Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements Deploy products and changes (as handed off by the Engineering team) into testing and production environments, communicating upcoming changes to impacted stakeholders, and identifying the requirement to complete user acceptance testing and/or post implementation verification Build and maintain testing and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations Develop familiarity with enterprise technology and security control standards to identify and remediate gaps.

Provide input to security assessments and follow risk assessment procedures for documenting identified gaps.

Create and maintain technical documentation including technical runbooks, incident playbooks, and internal application support processes and procedures.

Participate in technology projects by partnering with strategy, program management, architecture, development and operations teams and providing technical input on matters related to performance, scalability, reliability, and security.

Participate in architecture and design discussions around solutions and enhancements Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals Handle escalations and manage partner as well as internal resources expectations Note: This role involves rotational after hours (evening and weekend) support schedules What do you need to succeed?

Must-haves Bachelor’s degree in computer science and/or equivalent education and work experience 3-5 years of technical experience with strong knowledge in the installation, configuration, and support of highly scalable systems including front-end servers, web servers, back-end servers and databases, and application interfaces – such as Windows, Linux, Unix, OCON and SCON, WebSphere, Tomcat, and Azure and AWS cloud infrastructure components Experience troubleshooting technical issues of highly scalable systems in complex environments Strong problem solving and investigative skills to dive deep into data, logs and technological behaviours observed across multiple interfacing and large scale systems Understanding of Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems, Privileged Access Management, Cryptography and Encryption, Data Loss Protection, Secure Design and Application Security Testing Excellent communication skills, both verbal and written, to provide clear and concise summaries and executive updates Highly motivated with the ability to work both collaboratively and independently, manage multiple priorities effectively, and take initiative to complete tasks with little oversight and direction required Ability to learn quickly, picking up new technologies/skills and business knowledge, in a fast-paced environment Nice-to have Knowledge of Identity & Access Management solutions such as User Identity Management, Single Sign-On, Multi-Factor Authentication and related vendor products Hands-on experience using a cloud-based big data stack Experience with server-side technologies including caching, asynchronous processing, and multi-threading Experience with DevOps technologies and tools such as Jenkins, Nexus, JIRA, Confluence, and Urban Code Deploy and related agile development best practices and methodologies Experience with next-generation monitoring tools such as Dynatrace The ability to communicate in both technological and business-friendly terminologies Vendor cloud and/or technology related certifications Industry security or risk related certification – CISSP, CRISC, COMP TIA, etc.

Knowledge of business line(s)’ applications and processes in the financial services industry Knowledge of IT standards, methodologies, audit and regulatory requirements What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Opportunities to building close relationships with clients Access to a variety of job opportunities across business and geographies Learn more about RBC Tech Jobs Join our Talent Community Stay in-the-know about great career opportunities at RBC.

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JOB SUMMARY City: TORONTO Address: 310 FRONT STREE W Work Hours/Week: 37.5 Work Environment: Office Employment Type: Permanent Career Level: Experienced Hire/Professional Pay Type: Salary Variable Bonus Required Travel(%): 0-25 Exempt/Non-Exempt: N/A People Manager: No Application Deadline: 07/16/2021 Platform: Technology and Operations Req ID: 383959 Ad Code(s):