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Service Support Analyst (74449)

Eagle

This is a Contract position in Toronto, ON posted October 18, 2021.

Hey, We’ve been looking for you, Check out this excellent opportunity we currently have for a Service Support Analyst.

The successful candidate should be able to maintain service tickets and provide detailed documentation of all work.

Excellent organizational, analytical and communication skills are important for this position.

You must be able to analyze data and identify trends in issues received as well as resolve complex issues using the training you have been provided on the application and associated systems.

We are looking for someone who will show initiative and go the extra mile to ensure that our clients are serviced in the best way possible.

Assignment Length: 12 Month Contract Assignment Starting; September of Openings: 1 Top skills for Service Support Analyst: Solid knowledge and experience with personal computer hardware and software Knowledge of Windows 10 Working knowledge of networking principals Excellent customer service skills Strong communication and interpersonal skills Ability to interact effectively in a team environment Working knowledge of MS Office(PowerPoint, MS Word) with a strong emphasis on Excel Familiarity with workstation management processes and tools (e.g.

patching, SW distribution) Ability to work independently Reliable Detail-oriented Strong communication and interpersonal skills Ability to work overtime when called upon Ability to work flexible hours between 6:00 am to 8:00 pm, 7.5 hours per day within this timeframe to help provide coast to coast coverage during the national rollout Nice to have: Powershell Scripting Batch Scripting Working knowledge of Cloud Environments Canada Post business knowledge Working knowledge of Android 10 Don’t waste time, this position will be filled quickly.

Apply online today We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.