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Sigma Software Group: Service Manager (Technical Support Manager) For Jeppesen – A Boeing Company (Montreal)

Sigma Software Group

This is a Contract position in Montreal, QC posted February 21, 2021.

Are youpassionate about solving complex real-world problems using technology?

Do you want to work directly with clients to understand their business?

Are you eagerto solve their problems and improve efficiency — delivering solutions that the clients truly benefit from?

Then you will definitely find our opportunity attractive On behalf of Jeppesen a Boeing Company Sigma Softwareis seeking a Service Manager (Application Support Specialist) to join our office in Montreal.

This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, and a desire to grow as a technical professional.

In this role you will be tasked with supporting our world-leading software solutions targeted to the transportation sector.

This role requires an individual who is able to troubleshoot a variety of systems over the phone and perform upgrades to new releases.

You also will interact with customers on a regular basis and relay issues back to the R& D team.

As part of the crew and ops support team, you will: Plan and manage the required software updates/installations within Production environments Manage day-to-day support and activities; assigning tickets to other team members when needed to ensure service levels are met Work collaboratively with stakeholders across multiple business units in an enterprise environment Act as the primary support contact with our stakeholders if escalations occur Develop and test documentation which describes the specific software functionality Travel to visit our clients from time to time, mainly in the Americas Ensure systems conforms with architectural objectives Evaluate complex system’s production readiness and supportability Perform the restoration of complex computing service operations Perform complex system problem identification and resolution Requirements: At least 2 years of experience in information technology or technical support 2 years of experience effectively working in a Linux/Unix environment 1 years of experience knowledge of programming languages Advanced knowledge of English in both verbal and written communications Customer service experience Would be a plus: Experience in airline operation or airline IT, ideally with crew management Knowledge of Python Experience with: interfaces and data integration, XML; database configuration,Big Data; Building pipelines, using tools such as GitLab, Jenkins, GoCD Knowledge of Spanish Join us in Montreal to contribute to optimized, efficient, and safe flights