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Sr. Production Support Analyst


This is a Full-time position in Waterloo, ON posted November 21, 2021.

We’re building a relationship-oriented bank for the modern world.

We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit Job Description What You’ll Be Doing You will be joining the DFS Alternate Solutions Group team within CIBC’s Capital Markets area.

As a Sr.

Production Support Analyst, you will be responsible for ensuring production delivery and ongoing operations of applications and infrastructure in production; while ensuring adherence to operational standards and business requirements.

This position requires on-call support 24/7/365 for critical issues.

You will handle incident and problem management, insure proper communication and notifications with all stakeholders.

How You’ll Succeed Strategic Development & Execution
– Manage the deployment, validation, acceptance and operations of all applications into production for respective delivery towers.

Maintain the central point of contact for production issues both within the applications that are supported and with respect to any cross LOB applications that use their services or infrastructure.

You may need to plan, manage and execute annual Service Continuity Tests.

Continually build and execute health checks monitoring and maintaining all applications.

Participate and contribute to annual CCR planning exercises.

Continuous Improvement
– Build, monitor & report alerting processes, continually improve and maintain all performance related processes within ASG systems.

Identify opportunities for development and improvement of policies to streamline processes, deployment, automation, and environment including prevention/detection and remedy of potentially chronic issues.

Relationship Management
– Liaison with Development peers to ensure that all applications are kept at a N-1 state; this applies to hardware and software versions.

Manage and maintain Vendor managed services whilst consistently looking for performance improvements and assessing and reporting on SLA’s and departmental KPIs.

Maintain constructive relations with internal clients and internal and external partners managing expectations.

Who You Are You can demonstrate experience through a strong operations and development background within a financial institution, preferably in the areas of Payments and FX systems.

You have experience managing and maintaining Enterprise Tier 1 Applications that support OLTP processing and execute 24/7/365.

You have experience with networking, Linux, and Cloud platforms, various databases and middleware.

You have demonstrated the ability to analyze and determine quick mean-time to recovery.

You possess a team-oriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action, determine root cause and correction.

It’s an Asset if: you have a strong background in ITIL, and/or a background in FX applications.

You have a degree/diploma in Computer Science and/or a related field.

You embrace and champion change.

You’ll continuously evolve your thinking and the way you work in order to deliver your best.

You’re driven by collective success.

You know that collaboration can transform a good idea into a great one.

You understand the power of an inclusive team that enjoys working together to create a shared vision.

Values matter to you.

You bring your real self to work and you live our values
– trust, teamwork, and accountability.

What CIBC offers At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-22 Front St., 8th Employment Type Regular Weekly Hours 37.5 Skills Information Technology (IT), ITIL (Inactive), Networking (Inactive), Software Programming (SQL) (Inactive), Unix