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Straumann Group: Dental Prosthetic Expert – Technical Support Technician

Straumann Group

This is a Contract position in Montreal, QC posted March 16, 2021.

Job Description We are looking for you: a dynamic and experienced person with experience as a dental prosthetist to join our Technical Customer Support team in Montreal.

What will be part of your job?

Technical Support Provide level 2 technical assistance to users and distributors (level 1) on the prosthetic design and use of the software (CAD/CAM), until final resolution:Identify and correct malfunctions described by the user or distributor.When necessary following the diagnosis, escalate and follow up a complex technical issue related to our software, network and systems to level 3 (incident escalation) by coordinating the resolution with all stakeholders.Clearly document and identify incident tickets and interventions and fill in and update the technical documentation.

Validation for implant manufacturers Validate and maintain manufacturers’ implant libraries, including checking kit compatibility with our software and providing technical support.

Software Validation Participate in and assist the V& V (Verification&Validation) process software validation tests and documentation when required.

Improvement and development Participate in product development and check, ensure the relevance of developments.

Qualifications To be successful in this position your profile should include the following:College diploma in Dental Prosthesis Techniques or similar; Minimum 8 years’ experience in dental prosthetics, including significant experience (4 years) in CAD/CAM; Proficiency andfluency in French; Professional use of English, proficiency and fluency an asset.Additional Information Our Offer Floating daysBest of everything: autonomy and teamworkGroup insurance coverageGroup RRSP with employer contributionFree fruit, bagels, coffee and teasLots of social activities (board games, video games, [email protected], etc.)A dynamic and multicultural work environmentAccessible by public transport in the trendy Mile-End district (160 St-Viateur E)Become part of the leading team in the industry: JoinStraumann and work with us: WeChangeDentistryand many more thingsSee how people rate us on Glassdoor.