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Straumann Group: Technical Support Technician – Hardware And Software – Temporary

Straumann Group

This is a Full-time position in Laval-Des-Rapides, QC posted February 17, 2021.

Job Description We are looking for you: a dynamic and experienced person to join our Technical Customer Support team in Montreal, for a temporary contract of 6 months.

What will be part of your job?

Technical Support Provide level 2 technical support to distributors (level 1) for hardware and software products, until final resolution:Identify and correct malfunctions described by the distributor.When necessary following diagnosis, escalate and follow up a complex technical issue to level 3 (incident escalation) by coordinating resolution with all stakeholders.Identify incident tickets, document the interventions ensuring the quality of the data and fill in and update the technical documentation.

Follow-up and coordination of repairs Coordinate repair activity with distributors (level 1), Logistics, Repair and Invoicing.

Improvement and development Keep the PO (Product Owner), PM (Product Manager), developers or Production informed of recurring or important issues as the case may be.Apply hotfix/patches when required.

Qualifications To be successful in this position your profile should include the following:Attestation of Collegial Studies (AEC) or College diploma (DEC) in computer science; Any level of experience but 3 to 5 years is a real asset; Proficiency in Windows (XP, 7 and 10); Experience withnetwork and hardware and software diagnosis; Knowledge of MySQL, Java and JavaScript; Proficiency andfluency in French and English; Speaking skillsin another language is an asset; Be comfortable in communicating with clients (email and telephone).Additional Information Our Offer Best of everything: autonomy and teamworkFree fruit, bagels, coffee and teasLots of social activities (board games, video games, [email protected], etc.)A dynamic and multicultural work environmentAccessible by public transport in the trendy Mile-End district (160 St-Viateur E)Become part of the leading team in the industry: #JoinStraumann and work with us: #WeChangeDentistryand many more things!See how people rate us on Glassdoor.