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Subsidiary Business Group Lead – Microsoft Support Business

Microsoft Canada

This is a Contract position in Winnipeg, MB posted June 30, 2021.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us to achieve our mission.

The Support Business Group Lead (BG) is responsible for leading the Support Go-To-Market and must develop strong partnerships with all Solution Areas Business Groups in Canada to ensure integration of Support across marketing, partner, services, and sales to align our Support offerings.

The Support Business Group Lead is responsible to deliver customer & partner success, resulting in revenue, growth and share outcomes for their Support aligned Priorities.

This business consists of adoption of Unified and Enhanced Support solutions in both our customer base and acquiring new customers.

The Support BG Leader leads the field business and has overall responsibilities for enabling Canada’s success by: Leading the Support business in alignment with other business owners.

Empowering Customers to Migrate & Innovate apps to the cloud and enable end-to-end integration of Support into their cloud journey.

Building and land growth plans to win and maximize the local market opportunity, based on the WW Support and Solution Areas priorities ensuring Unified support motion are embedded into Solution Area sales plays.

Driving business outcomes by executing local Support Go-To-Market plan to exceed business targets.

Providing input on integrated marketing plan development by providing business objectives to Central Marketing Organization and Integrated Marketers.

Building a comprehensive event plan, including locally required events, for the fiscal year to harmonize with CMO.

The BG Lead is required to have a strong understanding of their solution area and or motion, specifically at the 200-300 level, and a deep understanding of customer solutions and strategies and end-to-end market ecosystem.

This role represents the relevant Support solutions, within the subsidiary and is the subject matter expert, and is the market facing spokesperson.

In addition, they must be able to articulate the local competitive landscape and develop local compete strategies and product differentiation by leveraging corporate and local research, partner insights and customer feedback.

The BG Lead is required to drive and alignment with all BGs and therefore requires understanding at 100-200 level of all Solution Areas with focus on the cloud is essential for driving consistent GTM.