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Support clerk contract


This is a Full-time position in Kitchener, ON posted July 13, 2019.

Company Summary:FARROW is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions.

We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States.

FARROW prides itself on providing exceptional customer service with a true focus on trade compliance.

It is our passion for personalised care that has led to FARROW being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we’re still growing!

We’re real people, family-owned and dedicated to our employees with a history of reinvesting in them.

This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada’s 50 Best Managed Companies for 10 consecutive years.

This is a temporary contract until October 31 2019 (With the potential for permanent hire).

This is an entry-level role and will be working Monday to Friday, 8:00 a.m.

to 4:00 p.m.This position is responsible for receiving, checking and processing customs documents and using scheduled deadlines to follow-up on shipments.This job requires a very strong attention to detail and good interpersonal and communication skills as the successful candidate will be monitoring job-specific computer programs, performing data entry and communicating with external sources on a consistent basis.

The Job Involves: Monitor job-specific computer programs for incoming customs documents and updatesReceive, check and process customs documents with accuracy and timelinessVerify paperwork and follow-up with external sources as neededSet-up releases at customs, other branches or sub-agent officesRespond to all inquiries from clients and/or drivers and escalate items as neededUse the internet to trace shipments and ensure all requirements are metUse interpersonal and communication skills to build and maintain working partnerships with vendors and carriersPerform various office duties as assigned The Ideal Candidate Will Have: High school diploma or equivalent experienceCommitment to exceptional customer serviceAbove average data entry skills with an attention to detail requiredGood communication and organization skillsGood time management skills with the ability to prioritize workProficient computer skillsAbility to work with minimal supervisionProficient basic math skills Our Benefits:Competitive salary for entry level positionWill train and develop employees for future growthContinuing educationCommunity involvement opportunitiesOne of Canada’s 50 Best Managed Companies for 10 consecutive yearsFriendly work environment Working Conditions and Other Working Requirements: Company paid for Criminal Background Check required