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Support Engineer Apprentice – Nether Poppleton, York

Estio Training Limited

This is a Contract position in Toronto, ON posted November 22, 2022.

Level 3 Information Communications Technician Full Address : Top Floor, Marlborough House, Westminster Place, York Business Park, Nether Poppleton, York, YO26 6RW Weekly Hours Worked: 37.5 Hours, 1 day a week to focus on studies Salary: £10,000 PA Please contact Saajan on or call 01133 500 333 About the company: Monitor Computer Systems Ltd.

has been a premier supplier of alarm monitoring systems to the UK market and abroad since its founding in 1984.

Our customers include major security companies, local authorities, telecoms companies, financial institutions and police authorities.

Monitor Computer Systems is privately owned, fully independent and not part of any larger organization.

We are recruiting for a Support Engineer Apprentice to join our support team.

To be successful you’ll need excellent customer service and telephone manner skills whilst we help you develop your technical skills.

Brief job description: Estio Training have an exciting new opportunity for a Support Engineer with Monitor Computer Systems, a company who provides alarm monitoring systems, based in York.

Job Description: Following initial training, you’ll perform first line duties to assist our customers resolving their problems with Sentinel, integrations and the infrastructure it runs upon.

Your duties and responsibilities in this role will consist of: Dealing with customer support issues in a professional and courteous manner.

Participating in first line, second line, testing and upgrade roles.

Assessing customer satisfaction and escalating customers who are not satisfied to the line manager.

Working together with the other support team members to address priorities accordingly.

Managing projects which includes new Sentinel customers, Sentinel server upgrades and major customer changes.

Qualifications: 5 GCSEs grades A-C/9-4 or equivalent (including English Language and Maths).

Skills Required: An ability and desire to solve problems.

An understanding of support tools, techniques and how technology is used to provide services.

Strong understanding of operating systems, business applications, networking and relational databases.

Knowledge of IT Applications, Software & Hardware.

IT literate.

Personal qualities: Great communications skills, founded in being a good listener.

A sense of humility and empathy Not essential but favourable: Interest in working with office applications like the Microsoft Office or Open Office suite.

Driving licence preferable.

Knowledge of working of how helpdesks work.

Technologies and Vendors that we work with: Windows.

Suse, CentOS, Redhat and Ubuntu Linux.

Informix Dynamic Server.

Vsphere Esxi and Hyper V virtualisation technologies.

WAN/LAN IP Configurations, DNS, TCP/UDP.

Career Package: 31 Days Holiday, including Bank Holidays.

Automatic Enrolment Pension Contributions.

Home working (after an initial appraisal period) Future prospects: The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.

Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards.

Support the information systems needs for your business.