This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Support & Reliability Engineer


This is a Full-time position in Toronto, ON posted August 5, 2022.

See yourself being part of a large, transformational change?

This could be the role for you Who We Are At Iress, we believe technology should help people perform better every day.

Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level.

From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day.

Iress is one of Australia’s largest technology companies and employs more than 2,250 people across Asia Pacific, North America, Africa and UK & Europe.

Role Purpose To help drive quality outcomes for Iress clients and enable engineering teams by providing capabilities focused on the supportability and reliability of Iress software.

The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-to-end product engineering team.

The role must demonstrate an ability to work with a large global product engineering team supporting a complex mix of software, clients and delivery outcomes.

The role requires an ability to work with a diverse range of internal and external technical & engineering teams, to ensure a highly reliable, automated product engineering & operational capability exists.

Your objectives and responsibilities will focus on… Contribute to the delivery of the strategic vision, methodologies and processes for Support and Reliability Engineering with a focus on enabling speed, scale and quality, supporting Iress Product Engineering teams Drive increased automation throughout Operational Engineering activities and remove “hands-on” work, driving an effective efficiency outcome Ensure services provided extend product engineering teams through to production, enabling speed and scale globally Ensures existing clients and solutions continue to operate effectively Ensures software, network and any relevant technical changes are correctly migrated to Production Monitor Iress systems for alarms and outages, and take appropriate action in line with Iress guidelines Provide after-hours emergency on-call rotational support (including weekends and public holidays when required).

To be successful in this role you will… Be an analytical, innovative thinker who looks for better ways of working, focused on speed, delivery and outcomes as a team.

Be able to define clear ambitious goals and establish steps for success and strive continual development.

While supporting effective working for both immediate and long-term goals as a team.

You will have a keen interest in technology, automation and software engineering and have knowledge of software technologies, consumer trends and engineering principles and practices.

You are able to build good relationships with internal and external contacts, communicating positively and confidently, with the capability to contribute to broader business conversation with cross-functional teams.

You will have experience in some of the following technologies and tools: Cloud Platforms (AWS) Windows based software, Linux, Postgres SQL, SQL Server, Oracle, Bash, Python, C, Kotlin, Terraform, Cloud Formations, Ansible, Puppet, Chef.

​ Why work with us?

6 paid days per year to extend your weekends 25 days annual leave State-of-the-art offices Equity grants for our top 25% performers Annual Profit Share when Iress meets its annual profit targets Casual dress, flexible work policy Access to learning and development programs through Udemy 3 days’ leave per year for charity initiatives Global 36-hour hackathon Starting school leave
– 8.5 days of leave to assist your kids with the transition to school Life Insurance Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work Employment Type Employee Time Type Full time