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Support Specialist

Ballard Power Systems Inc

This is a Full-time position in Richmond, BC posted August 4, 2022.

Ballard’s Operational Technology Group under the Advanced Manufacturing department has an immediate full-time opportunity available for a Support Specialist to join the team.

This position will be located at our Burnaby facility.

The successful candidate will be responsible for providing support service for the Operational Technology Group.

Key Responsibilities: Assist in the development, testing, configuration, and deployment of a new Manufacturing Execution System (MES) Installing and configuring computer hardware, software, systems, networks, printers, and scanners Responding in a timely manner to service issues and requests Assist staff with technical issues and ad-hoc requests (this may be in person or over the phone).

After-hours and weekend on-call support should be expected Repairing and replacing equipment as necessary Training end users Generate user instructions Managing hardware inventory Requirements: Degree/Diploma in Computer Science/Computer Engineering 1-3 Years of experience in an information/operational technology environment Excellent communication skills, both verbal and written Customer focused Demonstrated ability to self-manage Demonstrated practical knowledge and problem-solving strategies Excellent analytical and problem-solving abilities Ability to adapt and learn new technologies quickly Ability to interact with the end user Valid Class 5 driver’s license and a well-serviced vehicle that can be used to visit our other sites The following would be an asset: Advanced level skills in Excel and Access using VBA Understanding of Microsoft SQL Server Our Values Listen & Deliver | Quality.

Always.

| Inspire Excellent | Row Together | Own It Ballard values diversity in the workplace and is committed to Employment Equity.

We encourage applications from all qualified candidates.