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Sym-Tech Dealer Services: Bilingual Customer Service Representative

Sym-Tech Dealer Services

This is a Full-time position in Richmond Hill, ON posted September 16, 2020.

Celebrating over 47 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry.

At-Sym-Tech we are looking for associates who share our passion for innovation,creativityand results!

We are passionate about delivering excellent client service, an outstanding employeeexperienceand opportunities to learn and grow professionally.

Sym-Tech isgrowing quickly and that means endless ways to make a real difference!

We are currently recruiting for a Bilingual Dealer Support Representative to join our headquarters located in Thornhill,ON.A career with us offers:A fun, fast paced cultureCompetitive wages and benefitsOn-going industry training programs and professional development opportunitiesA professional, collaborative and progressive work environmentAn empowering atmosphere where people are inspired to do great workThe chance to work with some of the best in the business!Position Summary Reporting to the Manager, Dealer Support, this position provides support to Dealer clients and the National Sales Team.Position Functions Provide best in class customer service to external clients/ support and assistance to internal departmentsAssist in corresponding with members of the sales team via phone or emailDaily administration and coordination of customer service activitiesLiaise with the sales team to coordinate in-field supportCollaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply ordersAssemble marketing/sales collateral and POS materialsMaintain a strong knowledge of Sym-Tech productsMeet or exceed monthly call center performance objectives including call quality and performance objectivesAccurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustmentsAdditional duties, tasks and/or projects as required by ManagementMinimum Requirements Ideally 1 – 2 years in a customer service/administration type roleFluent French and English language skills (written and spoken)Strong written and oral communication skillsDemonstrated skills in customer escalation, conflict resolution, and negotiationStrong customer service, interpersonal and relationship-building skillsStrong multi-tasking, organizational, time management and problem-solving skillsStrong team building skills, to work well within a close team environment – self-sufficient,resourceful and work well with minimal supervisionProficient in the MS Office suiteCRM experience an asset