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Synechron: Production Support Specialist


This is a Full-time position in Montreal, QC posted February 23, 2021.

For one of our clients, a leading investment bank in Montreal, we are looking for a Production Support Specialist.

Responsibilities:First point of contact for Business users on any production application failure or any question related to technical job supporting the day to day BusinessAssist Business to continuously provide a high-quality service to our Clients and rapidly integrate evolutions of the business and IT systemAct as a liaison between Business user and any IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functionGuarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failuresParticipate in the technical tests, internal meetings and regular reviews with the external service providersParticipate as a technical contact for local projects and client on-boarding.

Guarantee the reporting and file delivery technical setup for any new client on-boardingBe flexible with Support hours and to supplement Global support team for resolving any production related issuesCoordinate Business Continuity exercises between BC team and the Business user groupsCoordinate Disaster Recovery exercises between BC team, Business user groups, and any Industry initiated DR testing throughout the yearEnsure proper and continuous documentation of key functions and processesEnsure proper training to continuously maintain relevant expertise and its evolutionMaintains a relationship of trust with the IT support lean and project managerContributes to and ensures that application support runs effectivelyGuarantees optimal working of the application, providing technical support and adhoc recovery plansCarry out light development/bug fixes related to SQL, scripting and reporting Qualifications: Advanced SQL using MS SQL Server platformMS Reports or similar reporting backgroundWeb Services (IIS Configuration and development)Scheduling Software (Autosys, 24×7)Versioning software (SVN or CVS equivalent)Scripting language (Perl, VB Script, JavaScript)Experience in Application Support role in the financial industryStrong communication skills Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications and we apply non-discrimination rules to all our recruitments.Please note that we will only contact the candidates selected for an interview.