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SYSTEMES ELECTRONIQUES MATROX LTEE: Applications Support Coordinator

SYSTEMES ELECTRONIQUES MATROX LTEE

This is a Contract position in Montreal, QC posted February 17, 2021.

Imaging DivisionMatrox Imaging is an industry-leading designer and trusted supplier to top OEMs and integrators, providing innovative yet cost-effective hardware and software products used in machine vision applications.

The components consist of 3D sensors, smart cameras, vision controllers, I/O cards, and frame grabbers, all designed to provide optimum price-performance within a common software environment.ResponsibilitiesAs part of his duties, the Applications Support Coordinator is responsible for all of the following tasks:Assist with both logistics and technical support for the Applications Specialists and Technical Support groups.

Logistics will include assisting the Applications Director and Manager with Administrative issues, equipment control (e-track), ITS (Information Tracking System) database user management / software accounts and RMA No Fault found (NFF) requests.

Support will be for OEM, Integrators and end-user customers, through telephone and e-mail, to help them properly install Matrox hardware and software PC products; Assist customers with large variety of questions about programming (mainly de-bugging), video technology, PC compatibility testing and image processing; Communicate problems to the engineering department and conduct a follow-up with customers and sales department when a solution is available.

QualificationsDEC or AEC in computer systems or any other related field; Experience in the field of computer support; Organized and pay attention to details; Good knowledgeof PC architecture and all Windows operating systems and some Linux; Knowledge of SW languages such as C, C++ and C# in both Microsoft Visual Studio and .NET; Excellent knowledge of English, functional in French; The candidate must like to work in a dynamic, team spirited environment.