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SYSTEMES ELECTRONIQUES MATROX LTEE: Senior Technical Support Technician


This is a Full-time position in Montreal, QC posted September 14, 2020.

DescriptionMatrox Graphics is a global leader in AV/IT technology, offering world-renowned hardware and software products for Original equipment manufacturers, value-added channel partners, and end users.

Our award-winning portfolio of product is synonymous with quality, performance, support, and partnership.Matrox Video is a leader in core broadcast technology, offering both PC hardware and software building blocks, upon which the industry is built.

Matrox Video services professional broadcast and live production markets with encoding appliances for webcasting and remote production.

Industry-recognized quality and commitment to customer support is at the center of its brand.ResponsibilitiesWe are looking for a skilled and experienced Senior support technician who strives to offer an incredible technical customer service experience.

The ideal candidate is able to think about problems from the customer’s point of view and is interested in solving complex and challenging issues.This is highly visible position within Matrox where you are the voice of the customer.We are Technical Support for Professionals.Tasks include, but not limited toProvide quick, pleasant and effective technical support when supporting customer inquiries regarding our products; Provide support via phone, emails and client visits when necessary; Passion for learning new software and hardware continuously in order to offer the best solutions to our customers will help to be successful in that role; Ability to predict possible issues, always on the look for opportunities for improvement; Establisha strong partnership with our customers by ensuring a high degree of customer satisfaction through a strong communication process; Create, maintain and improve all external and internal documentation in order to improve our internal knowledge base; Constantly learn and grow as a member of our passionate team.QualificationsDEC or AEC in Computer Science, Software quality or in a related field; Expert knowledge of Windows PC hardware and software environment; Extensivesystem building experience; Strong networking knowledge in Video over IP space considered an asset; 5 years of technical support experience in a software and hardware environment; Working knowledge in Linux an asset; Have excellent communication and interpersonal skills; Be well organized, meticulous and autonomous; Excellentknowledge of English, functional in French.