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Team Lead, Application Support

Canada Goose inc.

This is a Contract position in Truro, NS posted June 6, 2021.

Position Overview: The Applications Support Team Lead will act as a key lead technical resource in the Application Support team, covering hands-on delivery and leading a team.

This role also provides Tier 2/Tier 3 level support for Microsoft Dynamics 365 Finance and Operations, as well as various end-user systems within Canada Goose’s global infrastructure.

Identify risks and opportunities and proactively manage them as required.

Key Responsibilities: Application Support 70% Extensive Technical/Functional knowledge in Dynamics D365 ERP modules
– Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.

Provide support for all other enterprise applications Provide technical support by investigating, identifying root cause and resolving application/system issues Provide clear and thorough end user documentation as well as application support documents to include in the company’s knowledge base Work with 3rd party vendors to install, configure, test and support various applications/systems Follow existing standards and processes in fulfilling all duties and responsibilities Application testing of Enterprise solutions under development to identify and remediate potential problematic areas Assist in special projects and perform other duties as required Assisting Application Administrators with code deployments if required Communicate Service Issues to internal and external stakeholders on a timely basis Navigation and research in OMS, EDI, customer’s system, 3rd party systems (where required) to effectively manage order execution Take personal ownership / accountability for the order management process to deliver top tier service level Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges Initiate and maintain regular dialogue with key stakeholders (e.g.

Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues Personal and Team Development 30% Share / spread knowledge with team members as well as internal teams (client services, service desk, development) Pro-active in maintaining and increasing the teams and your own technical knowledge Identify training needs or requirements for yourself individually and for the team Coach and develop team members Documentation 10% Ensure incidents and problems are up to date Ensure all technical and non-technical documentation is up to date Contribute to management reports Experience, Education and Designations: 3 years of Applications Support Minimum 3 years of experience in MS Dynamics D365FO, or in AX12 other versions.

Exposure and experience with Dynamics D365 ERP modules
– Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.

Knowledge on ISVs would be as assets (SK-Global, Medius, Coupa etc.) Good understanding of applicable EDI data interchange formats Bachelor’s Degree in Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred Post-secondary education required or equivalent in Business, Accounting, Management Information Systems, Supply Chain Management or other related field; academic understanding of High Availability environments, System Security and Disaster Recovery Experience in implementing, maintaining, and troubleshooting application environments Experience with compliance and governance frameworks (SOX preferred) Knowledge, Skills and Attributes: 3 years direct experience supporting enterprise applications Extensive experience in the Microsoft technology stack Experience supporting applications in a Discrete Manufacturing or Retail vertical Understanding for accounting principles an asset Knowledge of the ITIL framework and related support processes Work with 3rd party vendors, partners and other technical resources to resolve end user issues Understanding of end-user needs and requirements Strong organizational, writing, interpersonal and communication skills Exceptional attention to detail and committed to a high degree of accuracy A team player who builds strong relationships based on trust and integrity Creativity and demonstrated ability working in a fast-paced environment with a high degree of change Embraces continuous improvement by proposing new and/or better ways of doing things Ability to work efficiently under pressure and effectively multi-task Working Conditions: May require evenings and weekends to complete projects Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc.

is committed to delivering and improving accessibility in employment for all persons with disabilities.

Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees.

Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.