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Tech support analyst ii can


This is a Full-time position in Quebec, QC posted May 16, 2019.

TekStaff is an IT Placement agency and interested in positioning you with our client. This is a 4 months contract located in Quebec City, QC. If you are interested in this posting please call me or send me your updated resume formatted in word.

Please fill out the representation agreement and the skills matrix chart.If you are not interested but know of someone who meets this criteria please feel free to forward them my contact information.

Description: Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties: Test and image desktops and laptops.

Maintain, analyze, and troubleshoot, software and computer peripherals.

Ability to setup, configure and add all hardware.

Assist Corporate Desk Side Support technicians with large IMAC’s.

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Provide technical support to end users via telephone.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes.

Assist coworkers in resolution of end users’ technical issues.

Assist coworkers in the execution of established processes and escalations.

Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Education/Experience: High School Diploma or GED required.

2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies: Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals.

Possess 1 to 2 years experience in a break/fix environment.

Able to lift and palletize heavy equipment.

(PC’s, monitors, printers.) Strong verbal and written communication skills.

A certain degree of creativity and latitude is required.

Please fill out the below email confirmation clearly stating the job #, title and permission to TekStaff allowing us to present you for this role.

I (Insert name here) give TekStaff IT Solutions permission to submit me to this opportunity 52141 Qualifying Questions:Availability to Start:Upcoming Vacations/Time Off:Pay rate:Incorporated (YES/NO):Month of Birth/Day of Birth: mm/ddLast 4 digits of SIN: XXXXWill pass a mandatory criminal and credit check as per the client(YES/NO):Notice to interview:Actively interviewing/Offers:Please address any employment gaps in the resume: Skills Matrix: Bilingual (French/English) Imaging and deployment experience Lift heavy equipment Break/fix experience Ticketing experience Hardware support experience