This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Indeed Customer Service

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

previous arrow
next arrow
Slider

Techical Support Analyst

TekStaff

This is a Contract position in Toronto, ON posted August 14, 2019.

This is a 5 months contract located in Toronto ,Ontario.

JOB DEATILS Looking for Premier Technical Support Analysts with very strong customer focus and customer service skills and strong technical experience in all platforms including PCs and Apple products.

REQUIRED SKILLS Must possess white glove executive support type skills i.e.

they have to take care of their customer, see installs through, provide a heightened level of support and most importantly understand that they are there because the client needs them to manage their IT requirements.

• Excellent customer service skills, have the ability and emotional intelligence to teach highly technical content to users with any level of experience.

• They can speak to any user about any problem and define that problem in terms that the user can understand
• Talent for communicating with end users of any level of experience, any personality, and any level on the corporate ladder.

• They can communicate technical information to nontechnical users and can acquire technical information from those who cannot explain the problem clearly.

• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines.

• Must also respond calmly when an end user becomes frustrated or angry and must maintain a professional demeanor at all times
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

• Determines and recommends which products or services best fit the customers’ needs.

• May require an associate’s degree or its equivalent.

• Requires at least 5 years of experience in the field or in a related area.

• Expert with a variety of the field’s concepts, practices, and procedures.