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Technical support agent – montreal

Banque Nationale

This is a Full-time position in Montreal, QC posted July 12, 2019.

Do you take an interest in information technology?Do you want to join a dynamic team at National Bank?Are you motivated to deliver a superior client experience via telephone support?We’re looking for a specialist who can work with the team responsible for assisting clients in National Bank’s digital environments concerning problems encountered while using tools available via digital channels.Being a Technical Support Specialist means building and maintaining trust-based relationships by providing high quality telephone support and ensuring client satisfaction.It means working in active problem-solving mode by identifying needs and quickly pinpointing issues.It also gives you the opportunity to learn and progress within a team that values autonomy, collaboration and client satisfaction.Main challengesTake calls from clientsPerform a comprehensive analysis: Understand clients’ issues, analyze the technology environment to identify the causes and sources of problems, and resolve situations or report any anomalies detectedRecommend solutions for the problems encounteredBring together the various third parties involved in managing incidents and follow up on planned deliverablesStay current on National Bank’s applications and platformsCollege diplomaCustomer service experienceTechnical support experience, an assetAdvanced knowledge and understanding of the different digital devices and platforms on the marketResourcefulness and adaptability in a changing environmentBilingualism, both spoken and written (English and French), essentialYou’ll stand out through your communication and analytical skills, autonomy, discipline, proactiveness, and ability to build partnerships.We strive to be an inclusive organization where all employees are valued.National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.

LI-BNC We offer a full time schedule of 35,7 hours.You must be available Monday to Sunday, 7 days a week, between 8:00 a.m.and 9:00 p.m.