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Technical Support Analyst – Cobourg


This is a Contract position in Cobourg, ON posted August 19, 2019.

Tech Support Analyst On behalf of our client, Procom is seeking a Tech Support Analyst for a 3 months contract in Cobourg, ON.

Tech Support Analyst Job Details Image desktops and laptops to maintain a standing inventory to the agreed level of pre-imaged items.

Monitor the level of pre-imaged machines and replenish stock accordingly for both new assets and loaner pool.

Will be responsible for migrating their own data, copy to a folder and sync to the One Drive (cloud).

o Image will be local, along with a several large applications.

Perform coordination with users in scheduling of imaging and installation activities, asset tracking and reporting progress.

Provide notification to asset management Client Manager when quantities of pre-imaged machines exceed the images available.

Perform validation of installation process and resolve/escalate technical issues with users as necessary Performs installation of Software’s: Office 365, MS SharePoint, MS Intune.

Manage asset lifecycle according to company defined policies and procedures, to include coordinating end-of-life activities and re-purposing of assets to agreed specifications.

Facilitate hardware replacement and refresh activities as per company defined procedures and follow-up for completion including receiving and adding the assets in the inventory.

Good PCs will be re-imaged and return to user.

Provide reports as necessary on a weekly basis to specified recipients.

Tech Support Analyst Assignment Length 3 months Tech Support Analyst Location Cobourg, ON.

Tech Support Analyst Start Date September 9, 2019