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New

Technical Support Analyst

Paystone

This is a Contract position in Burnaby, ia posted September 21, 2021.

Our wonderful team of technology-loving guru’s are looking for a spirited and energetic individual to join our IT team and help us support our staff.

We do great work and have tons of fun doing it but we are growing so rapidly that we need help maintaining our excellent support to our staff.

If you’re the type of teammate who can be adaptive and has super powers in positivity, this team wants you You’ll need to navigate through various service and technical related problems and tackle new issues with equal ferocity and curiosity.

A quick to think and hands-on-can-do navigation skill is required to feel fulfilled at the end of the day.

Did we mention this role is remote?

We would love someone who can: Provide professional technical service to staff and address/resolve promptly.

Maintain proficient knowledge of IT tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery.

Track and analyze trends in requests and assess the need for any system or process changes.

Coordinate and/or perform remote fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Follow standards, policies and procedures, comply with disaster and business recovery plans.

Maintain a secure work environment, adhere to notification and escalation processes.

Prioritize activities to ensure time invested is appropriate to the availability impact.

Ensure change activities are performed on time, at minimal business risk.

Test new software for compatibility with the desktop and supported standard configurations.

Develop training documentation as needed and ensure end-users are notified of new techniques, time saving tools, and other tips or information that will help them to be more efficient.

Log and track hardware and software assets.

Monitor resources to ensure application/technology delivery.

Deliver and maintain accurate documentation.

Provide seamless activity and process integration, recognizing system interdependencies.

Must-haves: IT service desk solutions experience (e.g.

JIRA, ServiceDesk) Windows, Mac and Linux OS support, installation and configuration Understanding of IT Security and Network policies including VPN Desktops/Laptops/Mobile Devices/Printers support Able to be on call to be on-call off hours and on weekends when necessary.

Willingness to work overtime, holidays, and weekends as required from time-to-time Able to manage, configure and troubleshoot network protocols, TCP/IP, SMTP, DNS, HTTP, HTTPS, SSL; Remote connectivity tools, Teamviewer, VPN Nice to haves: Hardware fix experience Post secondary education in Information Technology Business Continuity / Disaster Recovery best practices Hopefully all this sounds interesting, and here is what you get by working at Paystone
– We’re a team full of highly motivated and committed people.

We’re evolving and changing, so if you thrive in places of transition, this is the place for you.

We’re real people helping other real people solve their problems and we do it because that’s what good people do.

So come work with some people who aren’t just good, they’re great Paystone is an equal opportunity employer.

Should you require any accommodations due to disability please let us know at the time you are selected for an interview.

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