Technical Support Customer Advocate

Technical Support Customer Advocate page is loaded Technical Support Customer Advocate Apply locations Canada
– Ottawa United States
– Dallas, TX time type Full time posted on Posted Yesterday job requisition id R002031 Career Growth, Flexibility and Collaboration Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.

Our team makes an impact The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities.

We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.

We’re looking for a Technical Support Customer Advocate
– Ottawa based hybrid The Technical Support Admin Specialist is responsible for providing Entrust Certificate Services customers and partners with basic technical and product support for a variety of operational, network, server, or related services via telephone and e-mail.

The successful applicant will be working in a dynamic environment where initiative and a willingness to take on responsibility is a must.

Position not available for remote work We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security How you will make an impact: Interact daily with customers to identify, document and resolve customer issues.

Provide timely, reliable and professional service.

Triage the CRM application queues daily Ensure that customers interactions are logged within the CRM (Customer Relationship Management) system and they are updated with the correct information (e.g., contact name, account name) Provide first response to cases that are unclear to what is being requested of support.

Identify and escalate complex issues to the best available team member.

Interact with various functional departments to provide timely and accurate solutions to customers.

Perform daily administrative task that are assigned to the ECS Support team (e.g., retail refunds, check voicemail and manual revocation requests) Qualifications: Basic Qualifications College Diploma, and/or relevant background in a technical field General knowledge of Enterprise Security.

Working knowledge of the Microsoft and/or Linux based operating systems.

Strong analytical, troubleshooting, organizational, and problem-solving skills.

Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.

Ability to work in a collaborative team environment.

Strong English language communication skills, speaking, listening, writing, and reading.

Preferred Qualifications: 1 Year experience working for an IT Help Desk or Call Center.

Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers).

Knowledge of Entrust products, PKI, authentication, single sign-on, identity management, fraud detection or access control products.

Experience with virtualization software knowledge, such as, VMWare ESX server.

Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset.

Proficiency in other languages will be a strong asset.

CompTIA Network or another related certificate Why Should You Apply?

Leader in the security industry Friendly, supportive & knowledgeable teams Opportunities for on-the-job training You’ll help secure identities For more information, visit www.entrust.com .

Follow us on LinkedIn , Facebook , Instagram , and YouTube .

LI-XT1 Vaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law.

If you would like more information about accommodations, contact accommodationsentrust.com .

For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer Recruiter: Xochitl Ticas Lara Xochitl.TicasLaraentrust.com 0:00 / 1:37 About Us Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection.

Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services, or logging into corporate networks.

Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions.

With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.