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Technical Support Engineer


This is a Contract position in Cambridge, ON posted March 17, 2023.

ABOUT US: We are a well-funded, global software company headquartered in San Francisco with global offices across Europe backed by top tier investors including KPCB, Redpoint Ventures, and Next World Capital among others.

Our customers include who’s who of the fortune 100 and the list is growing We have a history of continued innovation since 2010, serving the fortune 100 providing an enterprise grade platform enabling trusted data-driven insights anywhere.

Datameer’s advanced data preparation, exploration and governance functionality makes it easy to transform big data into curated data sets to feed any analytics initiative.

Using a hybrid architecture that spans on-premise and the cloud, Datameer helps organizations deliver new insights in days and operationalize them immediately, increasing agility and responsiveness of the analytics that drive the business.

Datameer is looking for an experienced Technical Support Engineer.

You will assist customers with their how-to questions about Datameer software functionality and usage, diagnose and troubleshoot errors, and work with backend engineering teams to fix bugs.

Preferred candidate locations are out of New York and Toronto, but strong remote candidates will also be considered.

RESPONSIBILITIES: Monitor and work the incoming ticket queue and phone help line from 7am to 3pm EST Participate in 24/7 on-call rotation once every 4-5 weeks Provide top-notch customer service, contributing to outstanding results in renewals Demonstrate outstanding technical expertise to solve technical escalations for customers from companies of all sizes ranging from small business to fortune 100 Contribute actively to our community and knowledge base to enable customers to solve their own problems Reproduce and frame bug reports to Engineering to continue to improve the Datameer applications Mentor fellow Technical Support Engineers to develop technical skills Consulting engagements and deployment of the Datameer applications Up to 20% yearly travel QUALIFICATIONS: 5 years hands-on experience troubleshooting and supporting Linux/Unix applications 2 years hands-on experience with Linux based cloud infrastructure 1 year of hands-on experience of administration and support of Snowflake Strong Linux proficiency including authoring of shell scripts Hands-on experience working with enterprise authentication (i.e.

Active Directory, LDAP, Kerberos) Understanding of Java programming and web application deployment (i.e.

JBoss, Jetty, Tomcat) Advanced knowledge of SQL Strong communication skills in English Experience working in a dynamic startup environment a plus We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

Note to Recruiters and Placement Agencies: Datameer does not accept unsolicited agency resumes.

Datameer will not pay fees to any third party recruitment agency or firm in the absence of a signed agreement and will not be responsible for any agency fees associated with unsolicited resumes.

Unsolicited resumes received will be considered property of Datameer.