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Technical Support Rep – Call Center – Remote

Kellyconnect

This is a Full-time position in Moncton, NB posted May 10, 2022.

Our Technical Support Advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

The ideal candidate will possess experience in a customer service/technical support role with past experience servicing varying dialects.

Must reside in the Alberta, New Brunswick, Ontario, Nova Scotia, or Manitoba Province.

Please note that due to the full-time requirement of this role, we are unable to accept applicants with a student visa due to hours requirements.

What Your Virtual Work Environment Looks LikeA private workspace with locked door in your permanent residenceQuiet environment free of background noise and interruptionsA secure workspace free from cell phones/video devicesArrangements for dependent care and other obligations What Youll Love About UsCompensation $18.004% Vacation PayMore family, less traffic What Well Love About YouExemplary attendance and punctualityEagerness to work a shift between the hours of 8am-11pm ET, full-time schedule 38+ hour/weekYou want a long-term career with growthOpenness to feedback and willingness to improveSpeedy responses and ability to multitask Familiarity with iOS and/or MacOS, or comparable technology, is preferredAbility to go with the flowGreat communication skillsYoure at your best when it matters most ResponsibilitiesWhat Youll Do Every Day Youll interact with customers troubleshooting and resolving technology inquiries and challenges like these:Resolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and moreQualificationsWhat Youll Need High School Diploma or GED18 years or older Minimum 6 months of customer service, call center, or technical support experienceHigh speed internet serviceby Jobble