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Technical Support Specialist

Inacre Conseil

This is a Contract position in Ajax, ON posted October 13, 2021.

Présentation de l’offre Technical Support Specialist
– Etobicoke, Ontario Full Time Permanent Position Office Based Role Rôle et responsabilités Do you have at least 5 years of solid experience in a Help Desk / IT support environment?

Do you have ConnectWise Manage/Automate experience?

Our client is looking for an experienced proactive Technical Support Specialist with exceptional customer service attributes to join their team in Etobicoke.

Provide support to end-users, escalate more complex issues when appropriate Follow standard helpdesk procedure, including using our ticketing system Route unresolved issues to appropriate team members for further investigation and resolution Respond to assigned help desk tickets, support and troubleshoot technical requests Day to day project support on multiple initiatives Install and maintain computer equipment and peripheral hardware and software.

Prepare and install all equipment and software for new and existing users Meet SLAs like response and resolution times by partnering within L2, and Expert teams Extensively research and document customer technical issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

Partner with Technical Support team members on various strategic projects when needed Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.

Run monitoring reports for usage, performance, and/or availability.

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

PLEASE NOTE: If you are having problems applying through the portal, please send resume directly to Exigences et expériences 5 years experience in a Help Desk / IT support environment is a MUST 5 years of general IT experience Good experience in Customer Service Diploma/Degree in Information Technology or related field.

ConnectWise Manage/Automate experience is a MUST Practical knowledge of workstation management and troubleshooting Experience with Windows operating systems including installation, recovery, and update Practical approach to application, network, and server troubleshooting O365 Migration hands-on experience Excellent communication skills Above all, PERSONALITY and CUSTOMER SERVICE are key.

This person needs to have the ability to fit in on our team, change pace rapidly, and respond to changing priorities.

Logical thinker Good analytical and problem-solving skills Excellent interpersonal skills with the ability to work as a team member Ability to interact with users in a clear and courteous manner Ability to prioritize tasks at hand Avantages et autres informations Full Time Permanent Position Competitive Base Salary dependent on experience Office Based Role