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Technical Support Web Analyst

Q4

This is a Full-time position in Newmarket, ON posted May 11, 2021.

About Q4
At Q4, we hustle, we grind and we grow. As the team members that make up #Q4orce, we care, we compete and we support each other every day. We’re on a mission to deliver a best-in-class client experience driven by technology, data, and of course, our people. 
As the leading provider of website, analytics and virtual events solutions to investor relations and the capital markets, Q4 is a trusted partner to over 2,400 of the world’s most successful public companies and institutions – and we are growing at an incredible pace. We’re on our way to becoming the largest capital markets platform company in the world. That’s where you come in. 
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible and turn challenges into opportunities, all while keeping the needs of our clients at the heart of everything we do.
This is your opportunity to be a part of something special. Join us!
The Gig:
First and foremost, as a Senior Client Support Developer you are a technical lead that provides both consultation and technical support on the Studio Product.
Scope of work: Works on issues that impact design/selling success or address future concepts, products or technologies. This is inclusive of team technical training as it impacts the business.
3 month Contract role

Key Responsibilities

  • As a Senior Client Support Developer, you’ll use and develop valuable technical and professional skills in HTML, CSS, Javascript, jQuery, website optimization, troubleshooting, and training 
  • You’ll work with the Studio Content Management System on site reviews, site improvements and security assessments that can be updated and made compliant through the content management system, triaging or escalating to other teams as appropriate
  • You’ll provide estimates on development tasks based on the appropriate business constraints as well as review implemented updates to ensure they meet requirements, match specifications, and collectively evolve team software development standards and best practices
  • You’ll also lead technical training for Support Analysts and Support Specialists, in order to ensure all members are achieving a baseline understanding of requirements

Qualifications

  • Minimum 2-3 years of customer service experience and experience in all areas of website development
  • Digital/web experience is a must.
  • Prioritization, escalation and an appropriate sense of urgency…a must!
  • Experience with web support/ticketing systems
  • Hands on experience building websites using responsive design (HTML5, CSS3, SASS)Experience with JavaScript frameworks/libraries (e.g. jQuery, Bootstrap)
  • Technical, Mobile Apps and Financial experience are strongly preferred! 
  • Have experience with content management systems
  • Driven to expand knowledge and solve problems
  • Strong communication skills
  • University or college degree
Why Q4?
We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:
– Health, wellness and lifestyle benefits to balance your heart, mind, and body.    
– Pension matching and Employee Equity Incentives to support your financial health.  
– Unlimited paid time off so you can be really recharge and enjoy life.  Enough said.   
– Flexible working environment.  Choose your home, one of our trendy offices or mix it up. 
– Virtual team building and socials. Keeping people connected is important.  
– And an amazing culture to top it all off!
 
Join #Q4orce
A career at Q4 means joining a team that thrives in a fast paced, high growth environment; one that is focused on providing growth opportunities, encouraging diversity & inclusion and working to inspire an entrepreneurial spirit. We’re thrilled to be able say that the Q4 team and culture have even won some awards along the way including being recognized as one of Canada’s Best Workplaces for Women and Technology.
Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please contact talent@q4inc.com.