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Technical Trainer (Client Support Services)

Q4

This is a Full-time position in Richmond Hill, ON posted February 20, 2021.

About Q4
Q4’s objectives are simple. Hire smart, diverse and capable people to build the best platforms possible and provide exceptional client experiences. 
We’ve been revolutionizing the Investor Relations space, connecting over 2,300 public companies including Nike, Amazon, Shopify & Apple with investors using our cloud-based full-stack IR solutions for the past 14 years.  
If you’re looking for a career opportunity with a fast-growing tech company and a ‘get it done’ attitude then we want to hear from you.
The gig.
Q4 is hiring for our Client Support group, where our success is literally built on our excellent responsiveness and assistance to clients day in and day out. We are looking for a technical trainer that can help onboard new employees and build technical training programs to upskill existing employees quickly and effectively. 

Specialized Skills

  • Previous experience in training large or small groups 
  • Ability to command and retain the attention of large groups of trainees
  • Ability to manage multiple/concurrent training initiatives and sessions
  • Must have excellent time management skills
  • Must have proven analytical, prioritization, delegation and multitasking skills

Hours of Work

  • 9AM to 5PM, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 7AM to 6PM (Shifts will always be 8 hours and determined based on business needs)

Qualifications

  • Minimum 1 to 2 years of demonstrated leadership and/or management experience
  • Working knowledge of HTML and CSS
  • Working knowledge of jQuery is a bonus!
  • Solid organizational skills, including multitasking and time-management
  • Prioritization, escalation and an appropriate sense of urgency…a must
  • Strong client-facing and teamwork skills
  • Strong communication skills
  • Ability to remain calm under pressure
  • Technical and Financial experience are a bonus!
  • Experience working in a ticketing system and queue management
  • Driven to expand knowledge and solve problems
Why Q4?
We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:
– 360 Support.  Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself!  
– Unlimited paid time off and flexible working hours. Rest is important. Enough said.   
– Flexible working environment.  Choose your home, one of our trendy offices or mix it up. 
– Generous health and lifestyle benefits.  You are in charge of your benefit dollars.  
– Virtual team building and socials. Keeping people connected is important.  
Invest in your development.  We’ll help you with your tuition.  
Join #Q4orce
Q4’s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.
Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.