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Teleperformance: Technical Support Representative


This is a Contract position in Montreal, QC posted March 20, 2021.

About Us:Teleperformance is the worldwide leader in customer experience management.

We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.Your Responsibilities:Provide first level technical with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries.Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

Schedule service calls and follow up with customers/clientsTroubleshoots and resolves technical issues using established diagnostics tools and procedures.

Escalates customer issues as required.Responsible for accurate data input using prescribed applications.Job Requirements/ Qualifications:Must be at least 18 years of ageAbility to type at least 25 words per minuteFlexible schedule with 24/7 availability Overnight premiums if your shift falls between 10 pm to 6 am High school or GEDExcellent command of English needed.Prior contact center experience an asset.What we offer:Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.An employee assistance program which provides excellent medical, dental and benefits plansInternal career advancement opportunities with JUMP Teleperformance Career PlanSeveral discounts used on various services (Gym, Costco, etc.)Paid TrainingTeleperformance welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needsAre you ready for the challenge and fit the profile we are looking for?Apply nowPLEASE NOTE: Due to the ongoing pandemic, all positions are working remotely.

However, once the situation stabalizes and it is safe, all agents are expected to work on-site.