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Tier 1- Onsite Support

Buchanan Technologies, Inc. CA

This is a Full-time position in Charlottetown, PE posted May 11, 2022.

Tier 1 Service Desk Analyst/Support Technician 6 Month On-Site
– Contract , with a possibility for Full Time Permanent Employment Strathroy, ON Are you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join our client Our client serves a population of approximately 35,000 residents in the second fastest growing township in Ontario.

The IT Tier 1 Service Desk Analyst/Support Tech Position demonstrates commitment to the Team Member Experience by providing integral services and support to our communities and their teams.

As an IT Tier 1 Service Desk Analyst/ Support Tech your typical day will include: Intake of telephone calls, email and portal requests for IT related incidents, problem, service requests and changes; entering them into the Service Desk system, assigning priority, triaging, and resolving or escalating to a Tier 2 resource or their manager.

Providing support to end users on a variety of IT related issues by researching, identifying, and resolving technical problems.

Tracking and monitoring end user IT related issues to ensure timely resolution, following up and communicating frequently.

Installing, maintaining, managing, servicing, troubleshooting, and resolving hardware, software, network, operating systems, desktop PCs, printers, and laptops issues.

Playing a role in management of Office 365, Active Directory, System Centre Configuration Manager, Anti-Malware, and other IT tools, as assigned.

Participating in team projects as assigned.

Performing other duties as assigned.

Must haves: Minimum 3 years’ experience in the field of information technology.

Minimum 3 years’ experience in a high-volume Service Desk Environment assisting users via Phone, Email, or in person.

ITIL knowledge or certifications.

Microsoft Certifications (at least 1) Able to multitask in a fast-paced environment.

Strong communication skills both written and verbal.

Valid driver’s license and access to reliable vehicle.

All applicants must successfully pass the prescribed Criminal Record Check.