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Toromont Cat: General Manager – Product Support

Toromont Cat

This is a Full-time position in Pointe-Claire, QC posted February 28, 2021.

More than just a job, Toromont Cat will give you a secure career in an industry-leading organization that you will be proud of a winning team that will help you grow and succeed.

At Toromont Cat, you will experience a culture of belonging, opportunities for career enrichment, a professional team and attractive total rewards that give employees a sense of pride and accomplishment in working for one of Canada’s top employers.We are currently seeking an experienced General Manager, Product Support.

Situated in Pointe Claire (QC), the incumbent leads in all aspects of the business (Parts; Product Support; Fleet and Energy) in order to generate profitability and efficiency through rigorous and creative resources management.

The incumbent develops and implements business strategies for Eastern Canada (Manitoba; Ontario and Quebec).Here is a glimpse of what you’ll do:Ensures a safe environment to employees in all facilities.Design Short, Mid and Long term Strategies to address Business issues and deploy actions accordingly; Manage Product support Business Growth and Branches; Manage BusinessDevelopment in accordance to Business Plans and stay in touch with Material Handling Market; Insure the efficiency of the processes related to the service administration, including invoicing, customer agreement management (internal and external), purchases and parts inventory managementManage all Support Groups (Warranty, Technical Communicators, Technical training; Dispatching and serviceinvoicing); Manage, mobilize, and develop a team of seasoned Managers in Parts and Product Support and Administration and ensure synergy among them; Ensure to reachand exceed Financial objectives; Manage the Budget and ensure success of each Business Group; Reaches the profitability objectives for the service operations and completes customers’ orders according to the fixed delays, the configurations and the costs included in the customers’ contracts (internal and external); Manage Organizational Development, Health and Safety and Employees’ engagement.We’d love to hear from you if you have:10-15 years of experience in a Leadership role preferably in a Product support environment including a minimum of 5 years dealing with many segments of a business (Parts and Product support preferably head of a small/Mid size organization.Experience in Service Management in the Environment of Solutions provider and or Distribution of manufactured products (knowledge of the lift truck market an asset).University degree (Business Management, Engineering or related field) or combination of experience and education.Knowledge of financial/ KPI’s/ budget information so to generate appropriate actions.Good communication skills in French and English (written an verbal).Knowledge of Ms Office software and DBS (an asset).Here is what we can offer:Competitive compensation and premiumsDisability Coverage – Short and Long TermChallenging OpportunitiesGlobal Medical AssistanceGreat People, Great PlaceLife, and AD& D InsurancePension Plan with Company MatchHealth and Wellness ProgramStock Purchase Plan with Company ContributionEmployee Assistance ProgramGroup Home and Auto InsuranceGroup Medical and Dental BenefitsEstablished in 1993, Toromont Cat is a division ofToromont Industries(TSX: TIH), a publically traded, diversified growth company incorporated in 1963.

We are focused on offering our customers solutions aimed at making their business more successful.

With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.

At Toromont Cat, safety is a top priority.

We strive to achieve an environment free of injury and accidents for employees and customers, driven by continuous and successful risk management, and sustained by our values and our actionsToromont Cat is an equal opportunity employer who recognizes and values diversity.

Should you require accommodation in any aspect of our selection process, please contact Sunitha Michael atsmichael@toromont.com