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Toromont Cat: Product Support Manager

Toromont Cat

This is a Full-time position in Sault Ste Marie, ON posted July 14, 2021.

More than just a job, Toromont Cat will give you a secure career in an industry-leading organization that you will be proud of a winning team that will help you grow and succeed.

At Toromont Cat, you will experience a culture of belonging, opportunities for career enrichment, a professional team and attractive total rewards that give employees a sense of pride and accomplishment in working for one of Canada’s top employers.We are currently seeking an Experienced Product Support Manager.

The work location is Sault Ste.Marie.The Product Support Manager is responsible for the integrity, growth and profitability of the Branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.Key Responsibilities: Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives Manage and meet all branch parts and service objectives Provide administrative and policy guidance on Toromont and Caterpillar policies to all direct reports Maintain trusted relationships by leading a high level of customer service Review and monitor operational expenses and financial reports Develop, implement and manage improvements for all aspects of product support Lead, inspire and coach employees to achieve personal and corporate goals Actively pursue business in the territory to support equipment, parts and service Collaborate and work closely with Sales Teams Provide a sense of urgency and foster a team environment to encourage growth consistentlyKey Qualifications Post Secondary Education with a minimum of 5 years experience in a managerial/supervisory position in a related industry Safety conscious with a strong technical aptitude and a solid knowledge of the heavy equipment products and industry Customer centric with proven leadership, coaching and team development abilities Effective communication and strong interpersonal skills to deal with internal and external customers at all levels Solid business acumen with the ability to oversee financial operations Mindset for continuous improvement and experienced in planning and budgeting with strong organizational skills Strategic and influential with excellent analytical and problem solving and conflict management skills Flexible with the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment Solid understanding of Caterpillar and Toromont operating policies and procedures Computer literate with proficiency in Microsoft Applications, DBS and SIS Willing and able to travel and a valid Driver’s Licence and clean Driver’s Abstract Here is what we can offerCompetitive compensation and premiumsDisability Coverage – Short and Long TermChallenging OpportunitiesGlobal Medical AssistanceGreat People, Great PlaceLife, and AD& D InsurancePension Plan with Company MatchHealth and Wellness ProgramStock Purchase Plan with Company ContributionEmployee Assistance ProgramGroup Home and Auto InsuranceGroup Medical and Dental BenefitsEstablished in 1993, Toromont Cat is a division ofToromont Industries(TSX: TIH), a publically traded, diversified growth company incorporated in 1963.

We are focused on offering our customers solutions aimed at making their business more successful.

With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.

At Toromont Cat, safety is a top priority.

We strive to achieve an environment free of injury and accidents for employees and customers, driven by continuous and successful risk management, and sustained by our values and our actionsToromont is committed to creating an inclusive environment where people from all backgrounds can thrive.

Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders.

As an equal opportunity employer, Toromont provides accessibility accommodations during the recruitment process.

Should you require any accommodation, please let us know, and we will work with you to meet your needs.