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TTEC: Call Center Agent – Customer Service – English


This is a Full-time position in Renaud, QC posted September 7, 2020.

Were hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative English, an ONSITE position, with TTEC in downtown Montreal Canada.COVID-19 Note: During the pandemic, all of our Montreal employees are working from home temporarily.

Employees are expected to return after Covid crisis has subsided.

Therefore, all applications and interviews are virtual.

You will be required to have your own high speed internet of > 15mbps to start in thisenvironment (validated at Fast.Com).

When we are able to return to normal operations, this will also shift from a work from home environment back to our location.

Not having high speed internet does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.Accepting digital applications for your protection and the protection of our employees: Apply online or call 514.448.4905 to connect with us.Now, more than ever, how we connect is everything.

Our purpose is to deliver humanity to business and it”s more relevant than ever before in todays environment.

We know were stronger together, working towards a purpose that matters.

As TTEC team members we lift each other up, deliver smiles, and support our communities.

Join us in our commitment to deliver amazing experiences.For your safety and the safety of our employeesWe are conducting our entire recruitment process virtually.Training will be remote (from your home) you MUST have reliable high speed internet.Work will remain remote until the crisis has subsidedWhen we are able, you and your teammates will return to our centrally-located office at 1000 rue Saint-Antoine Ouest, Montral to continue with your TTEC career.About TTECWe help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.As a TTEC Customer Experience Champion, You”ll EnjoyBase salary range $17.00per hour, plus performance based benefitsPermanent Full Time positionHealth and dental benefits after 90 daysPaid trainingFun, talented and witty teammatesKnowledgeable, encouraging, and present leadershipFamily-friendly environmentFree-spirited, theme-based employee eventsDiverse and community-minded organizationCareer-growth and lots of learning opportunities for aspiring mindsOn a typical day, you”llYou”ll use your interpersonal and technical skills to deliver amazing customer service in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer!Accept inbound calls from customersProvide stellar customer serviceGather information form the customer to make appropriate recommendations for new products and servicesEffectively resolve issues or concernsWhy You?

What You BringWe are looking for customer service champions to help global brands deliver a great experience for their customers, build customer loyalty and to develop their business.We are looking to develop the Montreal team with exceptional people who meet the requirements mentioned below.

If you recognize yourself and have these skills, you are the candidates we are looking for.Exceptional communication skills in English (written and verbal)Exceptional computer skillsAvailable Full Time without schedule restrictionsAbility to thrive in a dynamic environmentSix (6) months or more of customer service experienceMust be interested in sales upselling or cross-sellingCustomer retention or loyalty campaign experience preferredHandy with MS Windows and other computer applicationsEligibility to work in CanadaTTEC is proud to be an equal opportunity employer.

TTECembraces and is committed to building a diverse and inclusive workforce thatrespects and empowers the cultures and perspectives within our global teams.

Westrive to reflect the communities we serve by not only delivering amazingservice and technology, but also humanity.

We make it a point to make sure allour employees feel valued and comfortable being their authentic selves at work.As a global company, we know diversity is our strength.

It enables us to viewprojects and ideas from different vantage points and allows every individual tobring value to the table in their own unique way.

But dont take our word forit check out some our women in leadership and diversity awards onTTECjobs.Com.For more information about TTEC, visit TTECjobs.Com or search #ExperienceTTEC throughout social media to engage in the global conversation.Primary Location:CA-Quebec-MontrealMontreal 1000 05422Job:_Customer Care Representativeby Jobble