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TTEC Canada Solutions Inc.: Customer Service Chat Representative – Remote

TTEC Canada Solutions Inc.

This is a Contract position in Napanee, ON posted June 8, 2021.

Job DescriptionJob DescriptionJoin the award-winning, certified Great Place to Work® team at TTEC where you’ll be helping us deliver exceptional customer experiences as a Work from Home Customer Service Chat Representative.

This position is open to residents of British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, and Quebec.About TTECWe help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.As a TTEC Work from Home Customer Experience Champion, You’ll EnjoyComputer will be providedCareer advancement opportunitiesEmployee Rewards and Employee DiscountsContinuous training and mentoring – lots of learning for aspiring mindsDiverse, inclusive, and community-minded organizationA fun and encouraging remote work groupWhat You’ll be DoingAs a chat representative, you’ll be a master at multitasking, support customers via a chat line.

Its similar to working at a traditional contact center, yet instead of picking up the phone, you’ll be picking up the keyboard.

Your assigned shift moves quickly from the time you clock in to the time you clock out.

And while you’re working from the convenience of your own home, you’re never alone, with supportive leadership and your team mates there online with you to help guide and support you as you support customers.On a typical day, you’llConsult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include email or chatRespond to customer inquiries with active listeningResolve customer issues with patience and understandingIdentify additional needs customers may have and help them to upgrade products or servicesPositively participating in company events, in team activities, and continuous learningWhy You?

What You BringNimble typing fingers at 40wpm Handy with MS Windows and other computer applications including having multiple applications running simultaneouslyExceptional English verbal and written communication skillsCustomer service experience or customer service oriented skills such as empathy and resolution-minded aptitudeHigh school diploma or equivalentHigh speed internet connection (> 15 mbps) TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.Com.

For more information about TTEC, visit TTECjobs.Com or search ExperienceTTEC throughout social media to engage in the global conversation.

Company DescriptionTTEC Canada is proud to be certified as a Great Place to Work® by Great Place to Work Institute® Canada.

This award is based upon our employee’s feedback during an extensive and anonymous survey.

As a global company, we’re always on.

When one of us is going to bed, a coworker halfway around the world has already had their coffee (or tea) and is ready to grab the baton and run with it.

We work at a fast pace around here and we’re not one for keeping the status quo.

But just because we’re busy, it doesn’t mean we don’t know how to have fun We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements.

We’re also big on taking time out for professional development and giving back.

So, if you’re looking for a work-life full of purpose, passion and career potential, come on over.

We love making new friends.