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Wonderware Canada East: Technical Support Specialist /Trainer

Wonderware Canada East

This is a Full-time position in Laval, QC posted February 20, 2021.

TechnicalSupportSpecialist / Product Trainer CIMSoft Corp dba WonderwareCanadaEastseeksa bilingual (French and English) TechnicalSupportSpecialistandProductTrainertoprovidefirsttiertechnicalphone/emailsupporttousersofWonderwaresoftwareproducts.

In thispositionyou willworkwiththeenduserandsystem integratorcommunity to provide technicalsoftwaresupport,includingtroubleshooting,problemanalysis,andprovidingsolutions.

ThispositionisahighlytechnicalpositiononAVEVA Wonderwaresoftwareproducts.WerecommendthatyouonlyapplyforthispositionifyouhaveexperienceonHMIasusedinIndustrialAutomation.ExperiencewithAVEVA Wonderwaresoftwarepackagesandsystemswouldofcoursebeagreatasset EssentialRequirementsandResponsibilities
·Providetechnicalsupportassistanceandcasesrelatedresearchoverthephone and/orviaemailtocustomersandusers oftheAVEVA WonderwareproductsandservicesofferedbyAVEVA
·ProvideformalorinformalinhouseandonsiteproducttrainingandapplicationconsultingforcustomersandusersoftheproductsandservicesofferedbyWonderwareCanadaEast
·Attendvendorproducttrainingtoachievecertificationlevelrequiredbythevendor fortheproductsandservicesofferedbyWonderwareCanadaEast.
·Understandvendorknowledgebase,productfeatures,licensingandgeneral applications,andsharenewinformationwithteammembers.
·Supportandperformestablishedpolicies,procedures,standardsandcontrol processestoassureresponsivesupport,trainingandconsultingcapabilities.
·AcquireandmaintainAVEVA Wonderwareand3rdpartycertificationsasneededtomaintainlevelofproductknowledgerequiredtoprovidetechnicalsupport
·Meetindividualandgroupperformancegoalsrelatedtotechnicalsupportandcustomertraining.
·Minimum4yrsofcollegeeducationoronthejobtrainingexperienceequivalency
·KnowledgeandunderstandingofindustrialHMI,SCADA,MESmarketsandsolutions.
·2+yearsofexperiencewithVisualBasic,C+,MicrosoftSQLServer,ASP.NETetc.
·Experienceinapositionwithsimilarresponsibilities.
·Accuracyofdataentry; AptitudefordetailGoodverbalandwrittencommunicationskillsareimperativesuchasExcel,Access,SQLServer,PowerPointwouldallbeadvisable.
·Mustbewillingtotravelonoccasion.

WonderwareCanadaEasthasafullmedical/dental/healthplanforallemployeesandisanequalopportunityemployer.

Additional details on this and other opportunities can be found at this link:Https://www.Wonderwarecaneast.Ca/careers