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Work at home – Customer Service Specialist (chat) – Bilingual

Nordia

This is a Contract position in Sherbrooke, QC posted November 25, 2020.

Are you interested in a career in customer service that allows you to work from home? At Nordia, it’s possible! In addition to growing your career in the comfort of your own home and doing your training 100% virtually, you will join a friendly and dynamic team. You will also benefit from job security, a wide range of social benefits, all the support you need and much more!

 

Join our team as a Customer Service Specialist (chat) to Canada Post customers.

 

What will you do?

Your role will be to provide chat support to assist and respond to various requests from Canada Post customers. With the current COVID-19 pandemic situation, delivery services are an essential service to Canadians, and you will have the opportunity to play a hands-on role in assisting them with their delivery status, redirected mail and general inquiries. This is a customer service-oriented position (no sales), perfect for empathetic and friendly people who enjoy helping others.

You will have the opportunity to work from home most of the time (training could be done at your home office or in our customer service center). Our recruitment team will discuss this with you as part of the process)

Sounds interesting? Here’s what you need to join the team:

  • You’re fluent both in English and French;
  • You can type quickly and accurately (50+ words/minutes);
  • You’re a solid multitasker, comfortable with a computer;
  • You’re great at paying attention to details; solving problems is something you enjoy!
  • You have a genuine desire to help others – customer service is your strength;
  • The candidate must meet the work at home requirements* (*some eligibility criteria will be validated in the process, including sufficient internet capacity and an isolated and secure work environment).
  • Finally, a flexible schedule is key – we have to be able to serve customers when they need us (during the day, evening or weekends) – that’s what service is about!

 

How Nordia is dealing with the COVID-19 crisis

As a supplier of customer service solutions for Bell Canada and Canada Post, Nordia has been designated an essential service. We help people stay safely connected during these times of isolation and social distancing.

Since February 2020, we have been implementing an increasing number of measures to prevent and contain any potential spread of COVID-19 in our workplaces. We also offer teleworking opportunities to limit the number of employees in our centres.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures.

Discover Nordia Sherbrooke at www.en.nordia.ca/sherbrooke
 

Training starts January 5