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Work from home – Customer service, incoming calls – Bilingual

Nordia

This is a Contract position in Moncton, NB posted June 16, 2021.

Your role at a glance:

Are you looking for a career that will allow you to combine your customer service expertise with your passion for new technologies? How about having the opportunity to work home while joining a friendly and dynamic team? If you said yes, we have an excellent opportunity for you within the Nordia Moncton team!

 

As a Customer Service Representative, you will respond to various inquiries from clients regarding their telecommunications products and services while offering complementary solutions according to their needs. This is the ideal position for someone who enjoys connecting with people while providing attentive customer service. 

 

Here’s what your day will look like

 

In this role, you will:

 

  • Answer incoming calls from clients regarding their phone, Internet and IP television products and services;
  • Promote complementary solutions according to the needs and habits discussed with the client;
  • Provide outstanding customer service during each interaction.

Here’s what you need to join the team:

  • Bilingualism (English and French);
  • High school diploma, or the equivalent, completed;
  • Be friendly, empathetic, and courteous;
  • Experience working in sales or a call centre environment, an important asset;
  • Excellent communication skills;
  • Ability to perform various tasks simultaneously and work in a computerized environment.

 

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (daytime, evenings, or weekends) – that’s what customer service is all about!     

What we offer:

  • Competitive base salary;
  • Performance-based incentive;
  • Hourly premium for bilingualism and weekend hours;
  • Fully paid training and coaching program;
  • Complete benefits plan after 6 months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
    • Great discounts on telecommunications products and services.

 

Why Nordia?

 

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2020 internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala. 

 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Check this out!