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WorkHome- English Customer Service Representative

Hinduja Global Solutions

This is a Contract position in Sylvan Lake, AB posted October 16, 2021.

Job Description Please note: This position does NOT qualify for the AtlanticImmigration Pilot Program or the Provincial Nominee Program due to the Workfrom Home location.

WorkHome
– English Customer Service Representative In order to qualify for this position, you must reside in thefollowing provinces: Ontario and Quebec (except Montreal & Sherbrooke) As an HGS Customer ServiceRepresentative , you are responsible to leverage HGS provided training toprovide frontline customer service that resolves inbound customer l inquiriesor issues related to mail and parcel sending or delivery, mail forwarding orholding, community mailbox, and other postal services.

As the first point ofcontact, you provide answers to customers’ queries by providing accurateinformation and offering alternative solutions to ensure customer satisfactionand positive brand perception.

A typical daywould include : Managing incoming calls that arereceived from our clients’ customers by following an established call processflow, asking the right questions to determine the cause of the problem, trackmail/parcels for sending or delivery, provide information and assist inordering CPC/Philatelic products and services Promoting and educating customers onoffers and promotions, new products in the market, and the value of the serviceprovided by the client Aiming for first call resolution andanswer customer’s queries by walking them through our clients’ system –explaining the process to the customer and providing turn-around time Initiate investigations and createrequests, if customer’s queries cannot be addressed on the call, and determineits level of priority Ensure that confidential informationis not requested or disclosed without the customer’s consent and maintain theprivacy of customer and client information This is theright job for you if you can: Follow the provided training and call flow to create an exceptionalcustomer experience Enjoy working with, and helping others Communicate with a helpful and upbeat demeanor Multi-task i.e.

work seamlessly with dual screens and multipleapplications while helping customers with their inquiries Attend to your scheduled shifts and demonstrate reliability Enjoy being rewarded for your performance and a job well done What’s in itfor you?

$15.80/hour during training and $16.80/hour after training (wages may vary by province) Paid training in a state-of-the-art interactive virtual trainingenvironment A comprehensive medical, dental vision benefits package that includes ahealth spending account An excellent support team dedicated to helping you succeed with virtualhuddles and mentoring sessions Requirements: At least 18 years of age or older Fully fluent in English (spoken and written), oral and written, alongwith flexibility to work various shifts within our hours of operations
– 7:00amto 12:00am EST Monday to Sunday Possess good working knowledge with computers and computer applications Possess good attention to detail, adaptable and dependable Possess individual integrity, enjoy cooperation and achievement and haveconcern for others Ability to work independently in a virtual environment where you workremotely with coworkers and supervisors from the comfort of your home Home OfficeRequirements: HGS provides a computer, dual monitors, and a headset for this position.We also provide a webcam that is required to be used for training and teammeetings.

You must have a secure, quiet, distraction-free work environment withoutany conflicting responsibilities during your scheduled work time.

(Conflictingresponsibilities may include caring for a family member/pet) Your home office must have a DSL, Fiber, or Cable modem that can behardwired, via an Ethernet cable, into the computer we send you.

(Wificonnections are not compatible with our devices
– Dial-up, Wireless, MobileHotspot, or Satellite internet service cannot be used) InternetBandwidth Requirements: Minimum download speed 10 Mbps Minimum upload speed 5 Mbps Application Alert Although a computer is provided by HGS (if youare hired) you will need a home desktop or laptop computer to complete theassessments and internet speed tests during the application process.

This is arequirement to be considered for this position.

“HGS Canada is committed to providing accommodations for peoplewith disabilities.

If you require accommodation, we will work with you to meetyour needs through the recruitment process PandoLogic.

Keywords: Customer Service Representative, Location: Amaranth, ON
– L9W 0S8