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Xprt Integration: Information Technology Support Technician

Xprt Integration

This is a Full-time position in North Vancouver, BC posted July 4, 2021.

Xprt Integration is a leading technology design firm, IT service provider, and low voltage integrator based out of North Vancouver, BC.

We’re growing our IT services team and are looking for candidates with great communication skills, and strong technical abilities.

If you are interested in working on some of the most exciting tech projects in Vancouver, and helping to grow our IT team from the ground up, we highly encourage you to apply.

RESPONSIBILITIES:-Provide on-call, technical support to our clients during designated hours.

Support key executive clients in all technological aspects of their lives at work and home.

Troubleshoot a wide range of workstation, networking, and server related issues.

Travel from site to site during each day on scheduled, and reactive service calls.

Create and update client IT documentation.

Work with the team on the deployment of large projects.

Manage a ticketing system, ensuring tickets get addressed, closing completed tickets, and opening new tickets on behalf of clients.

Support the AV (audio /video) integration / automation side of the business with your technical knowledge, and actively learn about AV integration and its overlap with IT.

Research new technologies and product offerings for our clients.

Take on special projects, and training with the goal of becoming our go-to expert in certain products or areas of the business.PREFERRED SKILLS AND QUALIFICATIONS:Excellent communication skills are a criticalAbility to portray confidence, and put clients at their ease is a mustStrong IP networking skills are valuedLow Voltage cabling and termination experience is valuable.Experience with audio, video or automation technologies is valuableIndustry related diploma and/or certifications will be consideredExperience supporting executive clients and high-net worth individuals a plusStrong troubleshooting skills in iOS, Windows, and MacOS,are importantStrong organizational, prioritization, and time management skills are very importantBC Driver’s license